d8bsc Privacy Policy

1. Introduction

This Privacy Policy describes how d8bsc ("we", "us", or "our") collects, uses, stores, and discloses information about users ("you") who access or use the d8bsc platform, including its website, mobile-optimised site, and associated services. By creating an account or using any part of the d8bsc platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

d8bsc is committed to providing Bangladesh's most trusted online casino and sports betting platform. As part of that commitment, we place the privacy and security of your personal information at the very heart of everything we do. This policy is designed to be clear, honest, and easy to understand — not buried in legal language.

2. Information We Collect

We collect information to provide, improve, and secure the d8bsc platform. The types of information we collect fall into three broad categories: information you provide directly, information collected automatically, and information obtained from third parties.

2.1 Information You Provide Directly

• Account registration details: full name, date of birth, email address, phone number, and username.
• Identity verification documents: national ID card (NID), passport, or driver's licence, where required for KYC compliance.
• Financial details necessary for deposits and withdrawals, including bKash, Nagad, Rocket, Upay, and bank account references.
• Communications you send us, including support tickets, live chat transcripts, and feedback submissions.
• Responsible gaming self-declarations, including voluntary deposit limits, self-exclusion requests, and cooling-off period preferences.

2.2 Information Collected Automatically

• Device and browser information: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: pages visited, session duration, game play history, bets placed, wager amounts, and navigation path through the platform.
• Location data: approximate geographic region derived from your IP address to determine availability of services in your area.
• Cookie and tracking data: session cookies, preference cookies, and analytics identifiers used to maintain login state and improve user experience.

2.3 Information from Third Parties

• Payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) may share transaction confirmation data with us.
• Identity verification partners used during the KYC process may confirm the authenticity of documents you submit.
• Fraud prevention and security services that help us identify suspicious activity and protect the integrity of our platform.

3. How We Use Your Information

d8bsc uses the information we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with these stated purposes. The primary uses of your data are:

• Account creation and management: registering you as a user, verifying your identity, and maintaining your account in good standing.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers securely and accurately.
• Platform improvement: analysing usage patterns to improve game performance, site navigation, and the overall player experience across cricket betting, slots, live casino, and other verticals.
• Customer support: responding to your queries, resolving disputes, and providing assistance in a timely manner at any time of day across Bangladesh Standard Time (UTC+6).
• Fraud prevention and security: detecting and preventing fraudulent behaviour, money laundering, underage gambling, and other prohibited activities.
• Responsible gaming: monitoring play patterns to identify players who may benefit from responsible gaming resources, self-exclusion tools, or deposit limits.

We process your data only where we have a lawful basis to do so. Depending on the activity, this legal basis may be the performance of a contract with you, compliance with a legal obligation, protection of vital interests, or our legitimate interests in operating a fair and secure platform.

4. Sharing of Your Information

d8bsc does not sell your personal information. We may, however, share it with carefully selected third parties under limited circumstances as described below.

4.1 Service Providers

We work with trusted service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket), KYC and identity verification partners, cloud hosting providers, fraud detection services, and customer support tools. These parties are contractually bound to handle your data securely and only for the specific purposes we have defined.

4.2 Legal and Regulatory Obligations

We may be required to disclose your information to law enforcement agencies, courts, or regulatory bodies when compelled by law, court order, or official authority. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement and will notify you where we are legally permitted to do so.

4.3 Business Transfers

In the event of a merger, acquisition, restructure, or sale of assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change through a prominent notice on our platform and this Privacy Policy will continue to govern your information.

5. Payment & Financial Data

d8bsc processes financial transactions to enable deposits and withdrawals across Bangladesh's most popular payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers through Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All payment data is handled with the utmost care.

Specifically, in relation to your financial data:

• Full payment card numbers are never stored on d8bsc servers. Card transactions are tokenised and handled by certified PCI-DSS-compliant payment gateways.
• Mobile wallet references (bKash, Nagad, Rocket numbers) are encrypted at rest and in transit and are used solely for transaction processing and verification purposes.
• Transaction history records are retained for anti-money-laundering (AML) compliance and may be audited by our internal compliance team. Withdrawal requests are matched against the deposit source to prevent financial fraud.

6. Cookies & Tracking Technologies

d8bsc uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. A cookie is a small text file stored on your device when you visit our site.

We use the following categories of cookies:

• Essential cookies: strictly necessary for the platform to function, including maintaining your logged-in state and securing your session. These cannot be disabled.
• Analytics cookies: help us understand how players navigate the site, which games are most popular, and where technical issues occur, so we can continuously improve the d8bsc experience.
• Preference cookies: remember your settings such as preferred language, display options, and notification preferences so you do not need to reset them on each visit.

7. Data Retention

d8bsc retains your personal data for as long as your account remains active or as long as is necessary to provide you with the services you have requested. Where data is no longer required for operational purposes, we delete or anonymise it in a secure manner.

Transaction records and identity verification documents may be retained for up to seven (7) years following account closure to satisfy legal, regulatory, and anti-money-laundering obligations. After this retention period, records are permanently and securely destroyed.

8. Your Rights Over Your Data

As a d8bsc user, you have meaningful rights over the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. Your rights include:

• Right of access: you may request a copy of all personal data we hold about you, free of charge, within 30 days of your request.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right of erasure: in certain circumstances, you may request the deletion of your personal data. Please note that we may be required to retain certain records by law even following such a request.
• Right to restrict processing: you may ask us to pause the processing of your personal data in specific circumstances, for example while we investigate a dispute about its accuracy.
• Right to object: you have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests.

We will acknowledge all rights requests within 72 hours and aim to fulfil them within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will inform you of the extension and the reason for it.

9. Protection of Minors

d8bsc is strictly an adults-only platform. We do not knowingly collect personal information from any person under the age of 21. During the registration process, all users must declare that they are 21 years of age or older. Where we discover that a user has provided false age information, we will immediately suspend the account, void any winnings, and securely delete the associated personal data.

10. Data Security Measures

d8bsc employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data stored at rest, multi-factor authentication (MFA) for administrative access, regular third-party security audits, intrusion detection systems, and strict internal access controls based on the principle of least privilege.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users without undue delay and take all necessary steps to contain and remediate the incident.

11. Changes to This Privacy Policy

d8bsc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent in-platform notice.

Your continued use of the d8bsc platform after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact & Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way d8bsc handles your personal data, we encourage you to get in touch with our dedicated privacy support team. We take all privacy queries seriously and will respond promptly.

Our support team operates on Bangladesh Standard Time (UTC+6) and is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, and all public holidays in Bangladesh.

Privacy Support Email: [email protected]